Privacy Policy
At Heavenly Villa, managed by Heavenly Villa Bali, we respect your privacy and are committed to protecting your personal data in accordance with international standards.
Your Privacy Promise
We never sell, rent, or trade your personal information with third-party advertisers. Your information is strictly utilized to process villa reservations, arrange complimentary airport transfers, and deliver personalized in-villa concierge experiences.
1 Data Controller & Scope
This Privacy Policy applies to the collection, processing, and storage of personal information through the website https://heavenlyvillabali.com, operated by Heavenly Villa Bali ("we", "us", or "our").
By browsing our website, making a villa inquiry, or booking a reservation, you accept the practices described in this policy.
2 Information We Collect
We collect information that you voluntarily provide to us, as well as technical data automatically gathered during your visit:
Identity & Contact Data
Full name, email address, phone / WhatsApp number, nationality, and passport or ID details required for guest registration.
Reservation & Preferences
Check-in / check-out dates, flight details for free airport pickups, dietary requirements, and in-villa service requests.
Payment Verification
Billing details and transaction receipts processed via PCI-DSS compliant secure payment gateways.
Technical Data
IP address, browser type, preferred display currency (IDR, USD, or AUD), and page browsing history.
3 How We Use Your Personal Information
Your personal data is strictly processed for legitimate business purposes:
- Fulfilling Reservations: Confirming villa availability, issuing vouchers, and managing your booking.
- Airport Transfer Coordination: Tracking incoming flight schedules to dispatch private chauffeurs.
- In-Villa Concierge Services: Organizing breakfasts, spa sessions, and local excursions ordered on-arrival.
- Customer Communications: Sending booking confirmations, check-in instructions, and responding to inquiries.
- Legal Compliance: Fulfilling Indonesian hospitality reporting and tax regulations.
4 Enterprise-Grade Security & Encryption
We employ industry-standard TLS 1.3 encryption across our entire platform. All data transmissions between your browser and our servers are encrypted and protected against unauthorized access with post-quantum ready cryptography.
Our databases are stored on secured cloud servers equipped with firewalls, DDoS protection, and continuous security monitoring.
5 Third-Party Service Providers
We only share relevant information with vetted service partners solely to fulfill your reservation services:
- Private Chauffeurs & Drivers: Name and flight details for airport pickups.
- Payment Processors: Necessary transaction data for card payment processing.
- CDN & Hosting Providers: Fast asset delivery via Cloudflare CDN without exposing guest identities.
6 Cookie Policy & Tracking Technologies
Our website uses cookies, Local Storage, and pixel tags to ensure smooth functionality and measure advertising effectiveness. We categorize our cookies into two distinct groups:
1. Essential & Functional Storage (Strictly Necessary)
These technical items are required for the website to function properly. They do not track individual identity across external websites:
- Currency Preference: Remembers your chosen currency (USD, AUD, or IDR) so prices stay consistent while you browse.
- Saved Wishlist: Remembers the villas you click to save for your trip so you can view them anytime.
- Cookie Choices: Remembers your privacy and cookie settings so we don't show the banner repeatedly.
- Secure Booking Session: Keeps your reservation information safe and seamless when checking out.
2. Marketing & Conversion Tracking (Meta / Facebook Pixel)
For marketing performance, our website exclusively uses Meta Pixel (Facebook Pixel). This tracker helps us measure villa inquiry conversion rates and deliver personalized villa recommendations on Facebook and Instagram. No other third-party advertising networks, data brokers, or intrusive trackers are used.
7 Your Data Rights & Contact
You have the right to request access to, correction of, or deletion of your personal data stored by Heavenly Villa Bali at any time.
Privacy Inquiries & Data Officer
Contact Heavenly Villa Bali Data Protection Officer:
[email protected] | +62 851-5093-8419